F. A. Q.
I HAVE MADE A NEW ORDER, BUT I HAVE NOT RECEIVED ANY CONFIRMATION EMAIL
It is very likely that your mail client marked the email as spam.
Try checking in this folder.
WHAT ARE THE LOCATIONS REACHABLE BY SHIPPING?
The locations reachable by our parcels can be consulted on the Shipping page.
HOW CAN I CONTACT YOU?
by email at email@example.com or by phone at 339 1725353
IN ADDITION TO THE ONLINE SHOP, DO YOU ALSO HAVE A STORE IN ROME?
Unfortunately not, however it is possible to pick up the items purchased by appointment at the Tiburtina station in person.
I CANNOT LOGIN
Contact us via the form for any login problems.
If you have lost your password, we will recover it.
I AM LOOKING FOR A SPECIFIC PRODUCT, BUT IT IS NOT PRESENT ON THE SITE
Email us the information about the product you are looking for, we will find it!
We will also check availability and cost and you will be free to choose whether to buy it or not.
BUYING A PRODUCT ON THE SITE THROUGH PRE-ORDER SAVINGS?
Yes, by purchasing a product before the release date, you will be entitled to a discount.
IF I PURCHASE MULTIPLE ITEMS IN ONE ORDER, THE SHIPPING COST INCREASES?
Absolutely not, by purchasing one or more items in the same order the shipping cost remains unchanged.
I WOULD LIKE A PRODUCT THAT I HAVE SEEN ON YOUR SHOP, BUT IT IS WRITTEN "SOLD OUT". CAN I ORDER IT?
Send us an email with information on the product sold out, we will inform our suppliers about the timing of refueling.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal, Credit Cards, Cash on Delivery (additional cost of € 5.00), Money Orders and Advance Bank Transfer.